Frequently Asked Questions

Q: How much does SAM cost?

A: Our pricing structure is tailored specifically to each customer’s need. Please contact sales to get a personalized quote.

Q: Which social networks are supported by SAM?

A: Currently, we support Twitter, Instagram, YouTube, Facebook, VKontakte, Vimeo, Reddit, Imgur and Flickr.

Q: Is there a mobile app for SAM?

A: Not at this point in time. We are working on this for the future.

Q: Where can I get the Chrome Extension?

A: Our Chrome Extension is right here.

Q: Why do I need to connect my social profiles to SAM?

A: SAM uses your credentials to search and interact with social network APIs to deliver your results.

Q: Is SAM secure?

A: We have automated backups of your data every four hours. On top of securing your data, the entire infrastructure that SAM is built on top of is completely redundant and fail safe in terms of storage and processing. The physical facility that your data is stored in is also extremely secure. You can read more about Amazon Web Services security here. In short, if you have a good password, your data is much more secure in SAM than it is sitting on your computer at home.

Q: What is Change Moderation?

A: The Change Moderation setting allows you to enable or disable manual moderation of changes to Twitter assets in your Library and Stories.

Q: What are the minimum requirements to use SAM

A: Most modern browsers work well with SAM. Below we have listed the minimum versions we support for use with SAM.

Supported Desktop Browsers

To get the best experience with SAM on your desktop/laptop, use any of the following browsers at the minimum version listed.

  • Internet Explorer10
  • Edge12
  • Firefox28
  • Google Chrome21
  • Safari6.1
  • Opera12.1
  • Chromium21

Supported Mobile Browsers

To get the best experience with SAM on your mobile device, use any of the following browsers at the minimum version listed.

  • iOS Safari7.1
  • Android Browser4.4
  • Opera Mobile12.1
  • Android Chrome51
  • Android Firefox47
  • IE Mobile11
  • Update your device to get the latest browser updates.
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