CASE STUDY
How DoorDash Accelerates Crisis Response with samdesk
DoorDash is a global logistics platform that connects more than 500,000 merchants with millions of Dashers and customers across hundreds of cities. In 2025, they surpassed 10 billion orders worldwide.
LOCATION
Global
INDUSTRY
Logistics
FOOTPRINT
Hundreds of cities
500K+ merchants
Multi-country Dasher network
SECURITY TEAM
24/7 intelligence & trust-and-safety operations center (TSOC)
USE CASE
Physical security and asset protection
DOORDASH
The Challenges
Protecting Dashers, merchants, and customers in a fast-moving, city-scale network demands verified, real-time alerts on active shooters, public safety incidents, severe weather, and more—without drowning analysts in false positives.
By streaming samdesk’s AI-powered, analyst-validated alerts into its security stack—and linking them to emergency workflows—DoorDash now detects threats minutes, sometimes hours, ahead of traditional news, giving Dashers the time and clarity to stay safe and keep deliveries on track.
VAST, DECENTRALIZED FOOTPRINT
Millions of Dashers move through dense urban areas where violent crime, public safety incidents, and natural disasters can occur without notice.
DASHERS AT RISK
Late or missing intelligence exposed drivers to danger, eroding trust and threatening on-time deliveries.
SIGNAL-TO-NOISE PROBLEM
Reliance on delayed media reports and fragmented social feeds left the team guessing which incidents were credible and relevant.
NEED FOR ZERO-LAG RESPONSE
Safety and brand reputation hinge on alerting Dashers in seconds, not after news breaks.
Key Results
40 Minutes
Samdesk triggered a safety workflow 40 minutes prior to the official lockdown at Mall of America (Minnesota, Aug, 2022)
2.5 Minutes
Alerted to French Quarter attack within 2.5 minutes to support immediate response (New Orleans, Jan, 2025)
< 5%
False‑positive rate, significantly outperforming industry benchmarks
DOORDASH
The Solution
STREAM A SINGLE SOURCE OF TRUTH
Samdesk’s analyst-verified alert feed delivers live incident data to DoorDash’s trust-and-safety dashboards, eliminating duplicates and unverified chatter.
AUTOMATE PROACTIVE DASH-LEVEL WARNINGS
When samdesk flags an incident inside a defined geofence, Dashers in the area receive an immediate push notification and automated safety call, offering assistance or evacuation guidance.
ENABLE GLOBAL INCIDENT MONITORING
DoorDash analysts track samdesk’s incident map alongside order heat maps and Dasher locations to reroute drivers and pause deliveries in real time.
Chad Dennis
Manager, Safety Strategy & Operations, DoorDash
DOORDASH
The Outcomes
NEVER MISS A CRITICAL EVENT
Analyst-verified alerts stream to the TSOC in seconds, closing blind spots across every high-traffic zone.
MOVE FROM ALERT TO ACTION FAST
Samdesk triggered a safety workflow 40 minutes before the official lockdown. The closest Dasher got an automated push alert, was connected to a safety operator, and was guided off-site in real time. Similarly, Dashers received French Quarter alerts 2.5 minutes after the attack, enabling immediate safety steps.
HIGH-TRUST SAFETY ECOSYSTEM
Human intelligence + samdesk AI feeds deliver < 5 % false positives, so every
alert counts.
STRONGER OPERATIONAL CONTINUITY
Early insights let DoorDash reroute drivers, pause orders, and brief merchants before disruptions hit the bottom line.
Chad Dennis
Manager, Safety Strategy & Operations, DoorDash