FAQ
Frequently asked questions
Whether you’re exploring samdesk’s real-time risk detection and situational awareness solutions or you have a general inquiry, you’ll likely find the information you need right here. Still have a question? Get in touch.
Our platform
What is samdesk?
Samdesk is a real-time risk detection and situational awareness platform that helps security teams detect critical events sooner, understand what they mean for their organization, and act with confidence.
The platform uses AI-powered detection and human analyst verification to deliver fast, contextual alerts mapped to your people, assets, facilities, routes, and operations.
Who uses samdesk?
What problems does samdesk solve?
How is samdesk different from legacy alerting tools?
How fast are samdesk alerts?
Is samdesk easy to deploy?
Alerts and features
What information is included in a samdesk alert?
Samdesk alerts can include a summary of the event, severity, location, source links, visual confirmation, confidence indicators, timestamps, and proximity to your people, assets, facilities, or routes.
The goal is to help your team understand what happened, where it happened, whether it matters, and what may need to happen next.
Are samdesk alerts verified?
Does samdesk reduce alert noise?
Can samdesk map alerts to our assets?
Can samdesk support executive protection?
Can samdesk support travel risk management?
Can samdesk support physical asset protection?
Can samdesk support a virtual GSOC?
Integrations
What does samdesk integrate with?
Samdesk can integrate with tools used across security, crisis response, travel risk, executive protection, HR, communications, and mapping workflows.
Common integrations include Slack, Microsoft Teams, email, APIs, Esri ArcGIS, travel risk management systems, HR systems, executive protection workflows, and security tools.
Does samdesk offer an API?
Can samdesk integrate with ArcGIS?
Can samdesk send alerts to Slack or Microsoft Teams?
Can samdesk connect to mass notification tools?
Deployment and support
Do we need a large GSOC team to use samdesk?
What customer support does samdesk provide?
Can samdesk help us tune alerts over time?
Pricing
What are your pricing plans?
Samdesk pricing depends on your organization’s use cases, coverage needs, integrations, users, and configuration requirements.
To get accurate pricing, request a demo or contact the samdesk team.