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Sub-processor information for samdesk
Samdesk is a data processor and engages certain onward sub-processors that may process data submitted to samdesk. These sub-processors are listed below along with a description of how they’re used at samdesk.
Amazon Web Services
US West - Oregon
Cloud provider
Amazon Web Services
US West - Oregon
Cloud provider
Anthropic
USA
Samdesk uses Anthropic to power certain AI features. Where these features are enabled, user data, asset data, event data, and related metadata may be sent to Anthropic for processing.
Samdesk also uses Anthropic in its sales and customer service workflows, including through a connection to HubSpot, which may involve processing emails and related correspondence that contain customer data.
Anthropic does not use this data to train its models.
Anthropic
USA
Samdesk uses Anthropic to power certain AI features. Where these features are enabled, user data, asset data, event data, and related metadata may be sent to Anthropic for processing.
Samdesk also uses Anthropic in its sales and customer service workflows, including through a connection to HubSpot, which may involve processing emails and related correspondence that contain customer data.
Anthropic does not use this data to train its models.
Atlas/MongoDB
US West - Oregon
Cloud data storage. Encrypted at rest and transit.
Atlas/MongoDB
US West - Oregon
Cloud data storage. Encrypted at rest and transit.
ElasticSearch
US West - Oregon
We store metadata about events in ElasticSearch that may include asset name and locations.
ElasticSearch
US West - Oregon
We store metadata about events in ElasticSearch that may include asset name and locations.
Expo
US West - North California
If you enable push notifications for events then information about the event, possibly including asset information, will be sent via Expo. Expo will store tokens for devices for sending the notifications.
Expo
US West - North California
If you enable push notifications for events then information about the event, possibly including asset information, will be sent via Expo. Expo will store tokens for devices for sending the notifications.
Google Suite
USA
We use Google Suite to host our company emails and to share documents. Information that you email to or discuss with Samdesk may be processed by Google Suite.
Google Suite
USA
We use Google Suite to host our company emails and to share documents. Information that you email to or discuss with Samdesk may be processed by Google Suite.
HubSpot
USA
Samdesk uses HubSpot as its CRM. If you interact with our sales or support teams, contact details and correspondence you provide may be processed by HubSpot.
HubSpot
USA
Samdesk uses HubSpot as its CRM. If you interact with our sales or support teams, contact details and correspondence you provide may be processed by HubSpot.
Intercom
San Francisco, USA
Customer Support. If users submit questions or help tickets via in app chat, Intercom will process that data.
Intercom
San Francisco, USA
Customer Support. If users submit questions or help tickets via in app chat, Intercom will process that data.
MixPanel
US Central - Iowa
Samdesk uses MixPanel to store and analyze usage info to help inform our product and support teams. Usage data is pseudonymized.
MixPanel
US Central - Iowa
Samdesk uses MixPanel to store and analyze usage info to help inform our product and support teams. Usage data is pseudonymized.
OpenAI
USA
Samdesk uses OpenAI to power certain AI features. Where these features are enabled, user data, asset data, event data, and related metadata may be sent to OpenAI for processing.
Samdesk also uses OpenAI in its sales and customer service workflows, including through a connection to HubSpot, which may involve processing emails and related correspondence that contain customer data.
OpenAI does not use API data to train its models.
OpenAI
USA
Samdesk uses OpenAI to power certain AI features. Where these features are enabled, user data, asset data, event data, and related metadata may be sent to OpenAI for processing.
Samdesk also uses OpenAI in its sales and customer service workflows, including through a connection to HubSpot, which may involve processing emails and related correspondence that contain customer data.
OpenAI does not use API data to train its models.
SendGrid
USA (AWS and GCP)
If you enable email alerts for events, then SendGrid receives basic info to send email alerts for customers.
SendGrid
USA (AWS and GCP)
If you enable email alerts for events, then SendGrid receives basic info to send email alerts for customers.
Twilio
Eastern USA
If you enable SMS alerts for events, then Twilio receives basic info to send SMS messages to numbers you provide.
Twilio
Eastern USA
If you enable SMS alerts for events, then Twilio receives basic info to send SMS messages to numbers you provide.
Geographic Location from which user data may be processed